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Q61. In the implement phase, staging involves installation and testing the customer's solution components in a non-production lab environment. Which of the following defines the benefit to the partner?
A. A properly planned and executed Day 1 support plan improves the customer's and their end-users' satisfaction with the implemented solution.
B. Staging validates the system and proactively identifies and resolves any network implementation issues. It demonstrates to the customer that the partner will deploy a quality network in an efficient manner and mitigates risk that the incorrect software or hardware is delivered to the installation site.
C. Staging validates that the system is operational to the customer and provides the customer with increased confidence in the implemented system.
D. Proper migration allows the customer to adopt the new hardware or software solution without an unacceptable disruption of their network services.
Q62. Which definition best describes the staging plan development service component within the design phase?
A. helps improve the performance and functionality of the infrastructure operations and network management system
B. assesses the current state of the operations and network management infrastructure of the customer, including people, processes and tools, to identify issues and opportunities
C. provides a step-by-step plan detailing the installation and service-commission requirement tasks to be staged in a controlled implementation environment that emulates a customer network
D. includes the development and execution of proof-of-concept tests, validates the infrastructure high-level design, and identifies any design enhancements
E. helps improve the infrastructure security system of the customer
F. assesses the ability of the site facilities to accommodate the proposed infrastructure
Q63. Which two operations technology strategy development activities within the prepare phase are performed recommending people, processes, and tools supporting the operations and management of a system to the customer? (Choose two.)
A. define the requirements for monitoring service-level measurements
B. analyze documented business and technology requirements of the customer
C. examine and evaluate existing operations and network management process flows and existing operations and network management designs
D. define and document the appropriate service-level requirements associated with availability, capacity, and security that correlate with the technology service delivery goals
E. identify and assess the operational requirements that address and meet the business objectives and goals of the customer
Q64. Which is the most accurate statement regarding the business requirements development service component in the prepare phase?
A. Analyze the customer's business requirements for a proposed solution.
B. identify a customer's technology requirements
C. Determine the appropriate cooling temperature for a customer's server room
D. Analyze a customer's ongoing operational requirements.
Q65. Your Exambible trainee, Exambible, asks you which of the following definitions best describes operations technology strategy development within the prepare phase?
A. a set of services activities that addresses the business and technical needs of the customer from a high-level, conceptual perspective
B. a service component that recommends a strategy for people, processes, and tools to help support the operations and management of the advanced technology
C. a proof-of-concept activity that validates the operations of the advanced technology and identifies any design enhancements
D. a technology strategy development activity that addresses people, processes, and tools requirements to help support the operations and management of the advanced technology
Q66. Your Exambible trainee, Exambible, asks you which of the following tasks belongs in the system monitoring service component of the operate phase?
A. discuss progress of customer remediation plan responsibilities
B. provide help desk support
C. notify interested parties of problems identified, and escalate per-customer requirements
D. verify configuration management database
Q67. In the operate phase, the task of analyzing process exceptions belongs to which service component?
A. Incident Management
B. Change Management
C. Service Assurance
D. Problem Management
E. Security Administration
Q68. Which two tasks are executed in the change management service component with the operate phase. (choose two)
A. Identify key tasks and activities for problem management
B. Develop the migration plan
C. Establish escalation notification plan
D. Account for all system assets and configurations
E. Define software fix /upgrade process
Q69. Which two operations technology strategy development activities within the prepare phase are performed recommending people, processes, and tools supporting the operations and management of a system to the customer? (Choose two.)
A. examine and evaluate existing operations and network management process flows and existing operations and network management designs
B. define and document the appropriate service-level requirements associated with availability, capacity, and security that correlate with the technology service delivery goals
C. identify and assess the operational requirements that address and meet the business objectives and goals of the customer
D. analyze documented business and technology requirements of the customer
E. define the requirements for monitoring service-level measurements
Q70. The change management service component in the operate phase provides which possible benefit?
A. ensures the accuracy, completeness, and timeliness of information on the network
B. contributes to reducing operating costs by providing a consistent framework for making necessary changes in an efficient and accountable manner
C. notifies interested parties of problems identified, and escalates per customer requirements
D. improves system service quality and reduces disruptions
E. promotes productivity and efficiency in operations processes by enhancing control over the configuration of network devices and providing access to vital configuration data
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