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NEW QUESTION 1
The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managing information technology (IT) infrastructure, development, and operations. Drag and drop the ITIL processes that focus on service operation, i.e. operational processes in Service Support, in the correct places.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 2
John is the project manager of the NHQ Project for his company. His project has 75 stakeholders, some of which are external to the organization. John needs to make certain that he communicates about risk in the most appropriate method for the external stakeholders. Which project management plan will be the best guide for John to communicate to the external stakeholders?
- A. Communications Management Plan
- B. Risk Response Plan
- C. Project Management Plan
- D. Risk Management Plan
Answer: A
NEW QUESTION 3
Which of the following processes is responsible for low risk, frequently occurring low cost changes?
- A. Incident Management
- B. IT Facilities Management
- C. Release Management
- D. Request Fulfillment
Answer: D
NEW QUESTION 4
Which of the following guides provides risk and value statements to help identify and validate the need to execute each control objective?
- A. IT assurance guide
- B. IT control objectives for Basel II guide
- C. COBIT control practices guide
- D. IT control for Sarbanes Oxley guide
Answer: C
NEW QUESTION 5
Which of the following roles is used to ensure that the confidentiality, integrity, and availability of the services are maintained to the levels approved on the Service Level Agreement (SLA)?
- A. The Service Level Manager
- B. The Configuration Manager
- C. The IT Security Manager
- D. The Change Manager
Answer: C
NEW QUESTION 6
Choose and reorder the steps required in the development of business case.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 7
Which of the following systems come under the category of linking systems to connect an enterprise with its customers and supplier?
Each correct answer represents a complete solution. Choose all that apply.
- A. Website and portal
- B. Electronic data interchange (EDI)/extensible markup language (XML) data transfer systems
- C. Office productivity
- D. E-mail, smartphone, instant messaging
Answer: ABD
NEW QUESTION 8
Elizabeth is a project manager for her organization and she finds risk management to be very difficult for her to manage. She asks you, a lead project manager, at what stage in the project will risk management become easier. What answer best resolves the difficulty of risk management practices and the effort required?
- A. Risk management only becomes easier the more often it is practiced.
- B. Risk management only becomes easier when the project is closed.
- C. Risk management is an iterative process and never becomes easier.
- D. Risk management only becomes easier when the project moves into project execution.
Answer: A
NEW QUESTION 9
Which of the following are the roles of a CEO in the Resource management framework? Each correct answer represents a complete solution. Choose all that apply.
- A. Organizing and facilitating IT strategic implementations
- B. Establishment of business priorities & allocation of resources for IT performance
- C. Overseeing the aggregate IT funding
- D. Capitalization on knowledge & information
Answer: ABD
NEW QUESTION 10
You are the project manager of a large construction project. Part of the project involves the wiring of the electricity in the building your project is creating. You and the project team determine the electrical work is too dangerous to perform yourself so you hire an electrician to perform the work for the project. This is an example of what type of risk response?
- A. Avoidance
- B. Mitigation
- C. Transference
- D. Acceptance
Answer: C
NEW QUESTION 11
Which of the following steps are performed in the Scoping phase of IT Assurance methodology? Each correct answer represents a complete solution. Choose all that apply.
- A. Customize control objectives.
- B. Scope and plan assurance initiatives.
- C. Select the control objectives for critical processes.
- D. Assess process maturity.
Answer: ABC
NEW QUESTION 12
Which of the following steps of IT governance program decides on the highest priority projects that will help to improve the management and governance of the significant gap areas?
- A. Define target areas
- B. Develop improvement strategies
- C. Measure results
- D. Understand and define the risks
Answer: B
NEW QUESTION 13
Which of the following steps of IT governance program establishes a balanced scorecard mechanism for measuring current performance that are related to the IT governance focus areas?
- A. Define target areas
- B. Develop improvement strategies
- C. Understand and define the risks
- D. Measure results
Answer: D
NEW QUESTION 14
Which of the following are the main benefits of using Information Services Procurement Library (ISPL)? Each correct answer represents a complete solution. Choose all that apply.
- A. The contract can be used as a control instrument.
- B. The customer can take advantage of the competitive market.
- C. The proposals of consumers become comparable.
- D. The use of a strategy that really fits the situation.
Answer: ABD
NEW QUESTION 15
You are hosting a collection of stakeholders from across the organization to identify the ideas and attitudes about your company's help desk. You want the stakeholders to honestly share their opinions about the help desk service so you can identify problems, solutions, and take actions to improve the service. What type of requirements elicitation activity is this?
- A. Root cause analysis
- B. Stakeholder analysis
- C. Focus groups
- D. Workshop
Answer: C
NEW QUESTION 16
Which of the following phases of IT lifecycle is governed by a series of stages and gates for managing the lifecycle of projects?
- A. IT project phase
- B. IT process phase
- C. IT asset phase
- D. IT discovery phase
Answer: A
NEW QUESTION 17
Which of the following ISO standards defines the corporate governance of IT?
- A. ISO 9000
- B. ISO 27001
- C. ISO 20000
- D. ISO 38500
Answer: D
NEW QUESTION 18
Which of the following strategies includes marketing strategies, new product development strategies, HR strategies and, financial strategies?
- A. Operational strategy
- B. Corporate strategy
- C. Business strategy
- D. Functional strategy
Answer: D
NEW QUESTION 19
Which of the following types of risks includes currency risk, liquidity risk, and technology obsolescence?
- A. Asset risk
- B. Operational risk
- C. Hazard risk
- D. Strategic risk
Answer: A
NEW QUESTION 20
Which of the following essential elements of IT Portfolio Investment Management enables portfolio managers to include or exclude investments, change start and end-dates, adjust budgets and reevaluate priorities?
- A. Integrated Capability
- B. Portfolio Planning Analysis
- C. Portfolio What-If Planning
- D. Portfolio Management
Answer: C
NEW QUESTION 21
Which of the following objectives are used by the system to increase costs or revenues? Each correct answer represents a complete solution. Choose all that apply.
- A. Erecting barriers to entry by competitors
- B. Increasing production rates
- C. Improving product quality
- D. Creating new distribution channels
Answer: AD
NEW QUESTION 22
Which of the following methods offers a number of modeling practices and disciplines that contribute to a successful service-oriented life cycle management and modeling?
- A. Service-oriented modeling and architecture (SOMA)
- B. Service-oriented architecture (SOA)
- C. Sherwood Applied Business Security Architecture (SABSA)
- D. Service-oriented modeling framework (SOMF)
Answer: D
NEW QUESTION 23
Paul has been asked to complete SWOT analysis for his solution scope. What does SWOT analysis mean?
- A. Stakeholder Weaknesses, Organizational Threats
- B. Strengths, Weaknesses, Opportunities, Threats
- C. Strengths, Weaknesses, Opportunities, Time
- D. Stakeholders Weaknesses, Organization, Threats
Answer: B
NEW QUESTION 24
Which positive risk response best describes a teaming agreement?
- A. Enhance
- B. Exploit
- C. Share
- D. Venture
Answer: C
NEW QUESTION 25
TOGAF is based on four pillars, called architecture domains. Which of the following architecture domains provides a blueprint for the individual application systems to be deployed, the interactions between the application systems, and their relationships to the core business processes of the organization with the frameworks for services to be exposed as business functions for integration?
- A. Business architecture
- B. Applications architecture
- C. Technical architecture
- D. Data architecture
Answer: B
NEW QUESTION 26
You are the project manager of the NNN project for your company. You and the project team are working together to plan the risk responses for the project. You feel that the team has successfully completed the risk response planning and now you must initiate what risk process it is. Which of the following risk processes is repeated after the plan risk responses to determine if the overall project risk has been satisfactorily decreased?
- A. Risk response implementation
- B. Quantitative risk analysis
- C. Risk identification
- D. Qualitative risk analysis
Answer: B
NEW QUESTION 27
Drag and drop the correct activity loop at the appropriate place.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 28
All projects that are presented in your organization must go through a board to review the return on investment, risk, and worthiness of a project. All projects are considered but not all projects are initiated. What is the name of the process that this board is completing in your organization?
- A. Project selection committee
- B. Change governance
- C. Project portfolio management
- D. Project portfolio management board
Answer: C
NEW QUESTION 29
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