Sales-Cloud-Consultant Guide

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Q41. CORRECT TEXT

How do you automatically update the mailing address of all contactrecords when a billing address on an account record is changed?

Answer: Create a Force.com trigger on accounts.


Q42. CORRECT TEXT

How is Campaign influence different from ROI reports?

Answer: 'Campaign influence' tracks pipeline and revenue for multiple campaigns, and ties all campaigns of a contact role to that opportunity for pipeline and ROI reporting. Reporting provides a view of the value generated through the creation of opportunities.


Q43. CORRECT TEXT

What are Sites?

Answer: Site forceis a Web content management system (CMS) that makes it easy to build Web pages quickly, edit content in real time, and manage your websites.


Q44. A strong pipeline requires greater visibility. Which of the following example describes a need for greater visibility?

A. Leads are qualified but not routed to the right people

B. Campaigns are launched without communicating the follow-up plan

C. Leads are tracked in separate systems, not accessible by all

D. As business matures, it becomes difficult to identify right prospects

Answer: C


Q45. How can end users sync their data from Outlook (using Salesforce for Outlook)? (Select all that apply)

A. Using the sync system try icon and clicking sync now

B. Allowing sync to runregularly in the background

C. Setting up sync schedule in Salesforce

D. Setting up sync schedule inOutlook

Answer: AB


Q46. Universal Telco sells and supports a line of smart phones. The company offers support via phone, email-to-case, web-to-case, and a customer portal. The call center manager is incented to drive support through customer self-service. Which report should be included onthe manager's dashboard? Choose 3 answers:

A. Average Call Handle Time

B. Cases by Support Channels

C. Number of Portal Loginsper Day

D. Escalated Calls

E. Knowledge Article Usage

Answer: BCE


Q47. Describe Pipeline.

A. Benchmark of how much should be sold withina certain time frame

B. Revenue projection that can be expressed in dollar amounts, units of product family, or both C. Consists of opportunities in various stages of maturity


Q48. CORRECT TEXT

Know quotas as related to individual reps – choose 2 answers:

A. %of quota attained bysalesmen

B. Quarterly forecast summary by rep

Answer: AB


Q49. Which of the following descriptions best describe Chatter?

A. A toolfor extending pricing proposals to customers

B. A content management tool for users who seek information

C. A library that allows access to documents

D. A collaboration tool

E. A data enrichment tool that maintains updated data

Answer: D


Q50. CORRECT TEXT

How are opportunity amounts displayed in reports?

Answer: Standard reporting displays an amount initsoriginal currency, however you can change this to display in any active currency.


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